Terms & Conditions

Last Updated: 26-SEP-2025

These Terms and Conditions (“Terms”) govern the provision of all fashion styling services, digital products, and physical goods by The VOU, a brand operated by LARA Media Group Ltd, to its clients. Please read these Terms carefully before purchasing or using any of our products or services.

1. Introduction and Agreement to Terms

1.1. About Us

The VOU is a brand operated by LARA Media Group Ltd (“we”, “us”, “our”), a company registered in England and Wales under Company Number 13952247. Our registered office is at 4 Maddox St, International House, Floor 6, London W1S 1QP, United Kingdom. We specialise in providing premier image consultancy, styling services, and products.

1.2. Scope and Acceptance of Terms

These Terms, together with our Privacy Policy, Shipping & Returns Policy, and Cancellation & Refund Policy, constitute a single, legally binding agreement between LARA Media Group Ltd and you, the client (“you”, “your”). This agreement governs your use of our website (https://thevou.com) (the “Website”), and your purchase of any of our products or services.

By accessing the Website or purchasing any product or service from us, you confirm that you have read, understood, and agree to be bound by this agreement in its entirety. If you do not agree to these Terms, you must not use our Website or services.

1.3. Changes to Terms

We reserve the right to amend these Terms at any time. The updated version will be posted on our Website, and the “Last Updated” date will be revised. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

2. Our Products and Services

Our offerings are categorised as follows, with specific rights and obligations applying to each as detailed in our supporting policies:

  • Digital Styling Services: Bespoke, personalised services delivered digitally, such as style analysis and capsule wardrobe building.
  • Digital Products: Pre-existing, non-personalised digital content available for immediate download, such as guides and eBooks.
  • In-Person Services: Services delivered in person at a pre-agreed-upon location, such as personal shopping experiences.
  • Physical Goods: Tangible products shipped to your address, sometimes as part of a hybrid package.

3. Client Obligations

3.1. Provision of Accurate Information

To effectively deliver our personalised services, you agree to provide accurate, complete, and timely information as requested (e.g., measurements, photographs). The quality and timeliness of our service delivery are directly contingent upon the information you provide.

3.2. Lawful Use

You agree to use our Website, services, and products for lawful purposes only. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or the intellectual property delivered to you without our express written permission.

4. Orders, Payment, and Contract Formation

4.1. Placing an Order and Order Confirmation

When you place an order, you are making an offer to purchase a product or service. A legally binding contract is not formed until we send you a formal Order Confirmation email. This email confirms the details of your purchase and serves as formal acceptance of your offer.

4.2. Pricing and Payment

All prices are in British pounds (GBP) and are inclusive of VAT, where applicable. Payment is required in full at the time of ordering via the methods listed on our Website, unless otherwise agreed in writing.

5. Shipping, Returns, Cancellations, and Refunds

All matters related to the delivery, cancellation, and return of products and services are governed by our specific policies. By agreeing to these Terms, you also agree to the terms set out in:

6. Intellectual Property Rights

6.1. Our Content

All materials and deliverables provided to you, including style analyses, guides, reports, text, and graphics, are the exclusive intellectual property of LARA Media Group Ltd, protected by copyright law. The VOU is a trademark of LARA Media Group Ltd.

6.2. Licence for Personal Use

Upon purchase, we grant you a limited, non-exclusive, non-transferable licence to use the deliverables solely for your own personal, non-commercial purposes. This licence does not permit you to share, reproduce, or otherwise exploit our intellectual property.

7. Services Provided by Independent Styling Partners

7.1. Role of Styling Partners

Certain In-Person Services may be delivered by vetted, self-employed expert stylists and image consultants for men (“Styling Partners”), who are independent contractors and not employees of LARA Media Group Ltd. We act as an introductory and booking agent for these services.

7.2. Disclaimer of Liability

Your contract for the delivery of an In-Person Service is directly between you and the Styling Expert. LARA Media Group Ltd facilitates the booking and payment, but is not a party to the service delivery. Consequently, we disclaim any liability for the acts, omissions, or quality of service provided by any Styling Partner. Your legal recourse lies directly with the Styling Expert.

8. Disclaimers and Limitation of Liability

8.1. Subjectivity of Advice

You acknowledge that fashion and styling advice is subjective. While our services are based on expertise, we do not guarantee any specific results or outcomes. Decisions made based on our advice are your own responsibility.

8.2. Limitation of Liability

To the fullest extent permitted by law, the total liability of LARA Media Group Ltd for any claim or loss arising from our services or products shall be limited to the amount you paid for the specific service or product in question. We shall not be liable for any indirect, incidental, or consequential damages.

8.3. Statutory Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under English law. These Terms do not affect your statutory rights as a consumer.

9. Governing Law and Dispute Resolution

9.1. Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales.

9.2. Dispute Resolution

Should a dispute arise, please get in touch with us first at contact@thevou.com to seek a resolution. If we cannot resolve the dispute amicably, you and LARA Media Group Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.

10. General Provisions

10.1. Entire Agreement

These Terms and the policies they incorporate constitute the entire agreement between you and LARA Media Group Ltd, superseding all prior agreements.

10.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

10.3. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control.